Shipping Policy

Returns Policy

Customer need to first contact us by writing an email on [email protected] before returning any product. We will notify you the following steps in due time. If you will return the products before let us know the same, then we will not provide any refund.

Please read below points carefully before request for returns.

Where to send the returns

Dhoomkharidi.com

Ideabox Innovations

410, Anmol Complex, Sadhu Vasvani Road, Rajkot Gujarat, India. 360005

• Customer need to bare the shipping cost while returning the products.
• We will not refund the shipping charges paid by you while purchasing the item.
• We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
• At any point of time the refunds will not exceed the actual value of the goods.
• Any complaint with regards to the damage or stains or page or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
• In case of product return, we will issue refund once we receive the product back at our office.

For our customers based in India (Domestic Customers)

Following is our shipping policy:

1) Books are sent through following means:

a. Registered Book Post (INDIAN POSTAL SERVICES).

b. Domestic Courier Companies.

>There is NO online tracking currently available for book parcels sent by Registered Post or VPP. Delivery time through India Post normally takes longer And could extend to more than 2 weeks too for some locations & rare situations. Kindly be patient - inform us

>For India Post., Please visit www.indiapost.gov.in

• A shipping charge is applicable on all items at Dhoomkharidi.com. There is no minimum order value at Dhoomkharidi.com across any of our categories. At our bookstore, you can order books where the shipping period is between:

-          3 to 5 days for orders in Gujarat

-          5 to 7 days for orders outside Gujarat and sometimes more depending on the geographical location and Pin code. 

• Shipment of items against an order is subject to availability and is at the sole discretion of Dhoomkharidi.com.

• The Shipping Address is where you wish to receive your order. It could be your home or office or any other valid address. You must submit your shipping address correctly to ensure the book reaches you promptly.

• Once any order and its payment are fully processed, we pack items for shipping. This is done with special care, so that they reach you in perfect condition. Our carrier delivers these items at the Shipping Address submitted by you while filling up the online order form. 

• Shipping time is the time taken to deliver an order at a shipping address, after the order has been shipped out.

 • We deliver the merchandise on given specific shipping address only & not in the hand of specific person. If recipient is not at the given address, the books are likely to be left with the neighbor along with an attached note. For the items delivered by the courier / speed post / registered post, their respective policies apply. 

• We are not responsible for missed/late deliveries due to curfews, acts of government, acts of nature, holidays, incorrect addresses or acts of war.

• We reserve the right to deny our services to any sender, without any explanation..Dhoomharidi.com is not liable for more than the retail cost of item.

• We shall try our best for prompt delivery. However delayed/early delivery for whatever reason shall not entitle the user for any damages or compensation.

• In spite of full caution taken at the time of delivery, Dhoomkharidi.com will not be responsible for a wrong delivery if the receiver of the books at the address on the order form misappropriates, damages or fails to hand over the books to the person named on the order form and takes the item posing himself to be the correct person.

• Dhoomkharidi.com will deliver exactly the same items displayed on its web pages and from the same sources indicated. However, in certain unavoidable circumstances arising due to non availability of products from indicated sources, it reserves the right to change the source and deliver approximately similar kind of product. If similar kind of product is not available, Dhoomkharidi.com will inform the sender to change the order or wait until it becomes available.

• In case of international shipping, there are chances that custom department belongs to destination country stops the parcel and may ask for additional custom charges. Dhoomkharidi will not be responsible for such additional hurdle made. However, we are sorry for such incidents if it happens but such incidents are beyond our control and complete unexpected.

• Dhoomkharidi.com reserves the right to choose the shipping partner for any order placed on its website at its own discretion.